Northern Illinois University
Department of Communication
College of Liberal Arts and Sciences

Education

Ph.D., University of Illinois Chicago

Specialties

• Human-machine communication
• Human-computer interaction
• Artificial Intelligence
• Generative Artificial Intelligence
• AI in Journalism and Media
• Voice assistants
• Social Robots

Biography

Dr. Guzman has been fundamental in formalizing human-machine communication research within communication and media studies and supporting its international growth. Her research focuses on people’s interactions with and perceptions of artificial intelligence, including voice-based assistants, GenAI, and the implications of AI for individuals, organizations and society. As a former journalist, Guzman also examines the integration of AI into journalism and media industries and as an educator for nearly two decades, has been helping faculty, administrators, and students navigate the pedagogical and ethical implications of AI in the classroom.

Guzman is lead editor of The SAGE Handbook of Human-Machine Communication and editor of Human-Machine Communication: Rethinking Communication, Technology, and Ourselves. Guzman’s research has been published in top journals, including New Media & Society, Computers in Human Behavior, Digital Journalism and Communications of the ACM. Guzman’s recent publications can be found on her website or Google Scholar.